Claims Controller

Description

Do you have short term insurance experience as a claims negotiator, do you love problem solving and working with a team. If you like a to grow and work with a team? This is the position for you.

Requirements:

• Previous experience in the short term insurance industry as a claims handler or negotiator;
• Attention to detail;
• Computer Literate;
• Excellent communication skills;
• System knowledge (Tial, Roc, System A) advantageous.

Duties and Responsibilities:

• Ensure correct information is obtained from the customer - by asking the appropriate questions and listening - to make correct decisions
• Use appropriate tools (TIAL, supplier contact and / or negotiation) to accurately cost the claim, and make informed and appropriate decision which is correct for the business and reasonable for the customer
• Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information
• Ensure claims are finalised within set parameters (turnaround time, terms and conditions applied accurately).
• Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements .
• Building and maintaining relationships, and liaising with key stakeholders (e.g. Assessors, Panel beaters, Brokers, Legal, suppliers etc.) to meet job objectives.
• Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain, customers.
• Take accountability for the resolution of customer complaints, with a view to customer retention.
• Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention.
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements - Approval and payment of claims up to assigned mandate.

Please be advised that if you do not receive any feedback within the next two weeks, we regret to inform you that your application has been unsuccessful. Thank you for your interest and participation in the selection process. We wish you the best in your future endeavors.

Job Type: Full-time

Salary: R15 000,00 - R22 000,00 per month